Privacy Policy

At Ardenta Consulting we are committed to protecting the privacy of every user.

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018 which affected how we deal with personal data and your rights with regard to it. We will act responsibly with your personal data and keep your information secure and confidential.

Personal information

We do not collect personal information about you unless you voluntarily provide it. The information that may be retained includes your name, company, email or telephone number. The information will be collected for example when you submit an enquiry form or from email signature and footer note.

If you voluntarily choose to provide personal details to us via this website, personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.

We do not disclose information about individual visits to our website or any other personal information that you may give us to any third parties without your permission.

Data We Collect About You

We collect and process personal information so we can provide our Services to you. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.1 Data You Give Us

You give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, request a quote, search for a product or service, participate in discussion boards or other social media functions on our Site, report a problem with the Site.

The information you give us includes names, address, email address, login details, phone number, business information, purchase history, credit card information and financial transaction history.

We rely upon your express consent to use and process the data described above. This data is necessary for our legitimate interests and for us to fulfill our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above.

1.2 Data We Automatically Collect

Each time you visit or use our Site, we automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform;

  • Information about your visit, including the full Uniform Resource Locators (URL) click stream to, through and from the Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We rely upon express consent based on acceptance of our Terms and Conditions as they appear on www.ardentaconsulting.co.uk to use and process the data described above. This data is necessary for us to fulfill our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above).

How We Use Your Data

We use your data to carry out our Site and Services in the following ways:

  • We collect data from the Insolvent Companies to provide to insolvency practitioners.
  • To administer and manage your account, to provide you with information you request from us, and to carry out any other obligations arising from any contracts entered into between you and us.
  • To ensure that content from our Site is presented in the most effective manner for you and for your device.
  • To respond to communications from you and to provide you with information about our Services.

We also use your data to make our Site and Services better in the following ways:

  • To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • As part of our efforts to keep the Site safe and secure, e.g. by conducting analysis required to detect malicious data and understand how this may affect your IT system.
  • To notify you about changes to our Site or Services.

We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable data protection laws. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you and if you have provided us with your express consent for us to use your mobile number and email address to receive such marketing communications. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have expressly consented to this.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

How We Secure Your Data

All of your personal information is protected and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. All your our information is stored electronically or in hard copies in our office premises located at 27 Green Lane, Sunbury On Thames, TW16 7NX. Your information is only accessible internally by the Director of the company who has authorised access rights to such information. All of your payment information is encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we use strict procedures and the security features described above to try to prevent unauthorised access.

How Long We Store Your Data

We only keep your personal information for as long as it is necessary for our original legitimate purpose for collecting the information and for as long as we have your permission to keep it.

Ardenta Consulting Limited act as a Data Processor and the Company’s Administrators / Liquidators act as a Data Controller. The data we collect from the Company is safely stored by Ardenta until we complete the data processing service. Once we complete the data processing works, the entire data will be sent to the Company’s Administrators / Liquidators in an encrypted hard drive by secure post after which it will be irreversibly deleted from our system. In special occasions, we are required by law to retain certain personal data for a specific time period. We are bound by statutory and regulatory record keeping requirements relating to insolvency procedures and we are as such required to keep records of data collected for at least 1 year after the commencement of insolvency procedures. We will delete the personal information that you provide by you contacting us via the Contact Us form on our website immediately after we action your request. Following two years after the conclusion of a client case, we will securely delete the records from our hard drives and servers.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

5.1 Lawful Bases

We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following bases applies:

  • You have given your clear consent to the processing of your personal data for a specific purpose.
  • Processing is necessary for the performance of a contract to which you are a party (or for us to take steps at your request prior to entering into a contract with you).
  • Processing is necessary for our compliance with the law.
  • Processing is necessary to protect someone’s life.
  • Processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law.
  • Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests.

5.2 Data Subject Rights

Under the GDPR, you have the right to:

  • Withdraw your consent to the processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so (such as to comply with a legal obligation).
  • Be informed of what data we hold and the purpose for processing the data, as a whole or in parts.
  • Be forgotten and, in some circumstances, have your data erased by ourselves and our affiliates (although this is not an absolute right and there may be circumstances where you ask us to erase your personal data but we are legally entitled to retain it).
  • Correct or supplement any information we hold about you that is incorrect or incomplete.
  • Restrict processing of the information we hold about you.
  • Object to the processing of your data.
  • Obtain your data in a portable manner and reuse the information we hold about you.
  • Challenge any data we use for the purposes of automated decision-making and profiling.
  • Complain to a supervisory authority (e.g., the Information Commissioner’s Office (ICO) in the UK) if you think any of your rights have been infringed by us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive.

You have the right to ask us not to process your personal data for marketing purposes. We will get your express opt-in consent before we use your data for such purposes or share your personal data with any third parties for such purposes. You may revoke your consent for us to use your personal data as described in this Privacy Policy at any time by emailing us at stephen.jey@ardentaconsulting.co.uk, and we will delete your data from our systems.

We will notify you and any applicable regulator of a breach of your personal data when we are legally required to do so.

Cookies

A cookie is a small file of letters and numbers that we store on your browser. Cookies contain information that is transferred to your computer's hard drive. We use cookies to distinguish you from other users on the Site, to tailor your experience to your preferences, and to help us improve the Site.

We use the following cookies:

  • Strictly necessary cookies.
  • Analytical/performance cookies.
  • Functionality cookies.
  • Targeting cookies.
  • Social Media cookies.

Changes To Our Privacy & Cookie Policies

Any changes we may make to our Privacy & Cookie Policies in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated Privacy & Cookie Policies on your first use of the Site following the alterations. Please check back frequently to see any updates or changes to our Privacy & Cookie Policies.

Contact

Questions, comments and requests regarding this Privacy & Cookie Policy are welcomed and should be addressed to our Company Address or to our email at stephen.jey@ardentaconsulting.co.uk.